Frequently asked questions

Yes. You may reschedule without charge with at least 24 hours’ notice. A change or cancellation with less than 24 hours’ notice, or a no-show, is normally treated as a used lesson. Documented emergencies may be considered, and mandatory consumer rights always remain available.

We first offer a reasonable replacement lesson. If that is not possible, you receive a credit or a proportionate refund for the affected lesson.

Yes. Your level, goals, pace, topics, homework and speaking practice can be adjusted within the lesson plan.

Your reserved place cannot normally move to another date, and an absence does not create an attendance-based refund or credit. Enrolled students receive the recording for the stated access period where recording is included.

Only students enrolled in that group with current access. Recordings are for personal study and must not be downloaded, copied, forwarded, published or shared. Access ends 30 days after the final course lesson and recordings are scheduled for deletion within 60 days after that lesson, unless a legal claim or obligation requires limited longer retention.

We aim to record the teacher and learning materials and minimise student screen and voice capture. A visible and spoken notice is given before recording starts. See the Privacy Policy for purpose, legal basis, access and retention information.

Yes. The €179 Private Lesson plan renews monthly until cancelled. It includes four 50-minute private lessons per paid month. Select My Account to view your billing date and subscription status in the secure Stripe Customer Portal.

Use My Account or email yurimkorean00@gmail.com. A seven-day lead time is recommended for resolving issues, but it is not a deadline that blocks cancellation. Cancellation stops future renewal at the end of the current paid period.

No. Cancellation stops future renewals. Statutory withdrawal may reverse an eligible online purchase within the applicable withdrawal period. Use the separate Withdraw from a Purchase function or send an unambiguous email.

You must expressly request early performance. If you later withdraw after service begins, a proportionate amount may be due for services already supplied. Attending one lesson alone does not automatically remove the right where the full contracted service has not been performed.

Select My Account to update card details securely in the Stripe Customer Portal. For disputes, refunds or withdrawal, use My Account, the withdrawal function or email. We do not request card details through WhatsApp.